The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify opportunities for cross selling of products and services
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A range of communication and interpersonal skills are used to identify customer needs and establish a relationship with the customer Completed |
Evidence:
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Information is provided to the customer in response to initial enquiry Completed |
Evidence:
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Based on understanding of customer needs, knowledge of the organisations products and services and marketing trends, further opportunities for providing the customers with additional products or services are identified Completed |
Evidence:
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Further information about the identified products and services is accessed, if required Completed |
Evidence:
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Promote sales of products and services
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Benefits and features of products or services are explained to the customer Completed |
Evidence:
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Product knowledge is used to match products or services to the customers needs Completed |
Evidence:
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A number of options based on assessment of the customers needs are offered Completed |
Evidence:
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Compliance with relevant legislation, regulations and industry codes of practice of all options developed is checked Completed |
Evidence:
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Refer sales/service to appropriate area
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When a decision has been reached on sales of the product or the service to be provided, documentation relating to the interaction is prepared for processing Completed |
Evidence:
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If referral to another section of the organisation is required, the customer is informed of the reasons why this needs to occur Completed |
Evidence:
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